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Frequently Asked Questions
Accessing CERA Client Services / CERA Research
Q: I forgot my username and/or password. What do I do?
A: Go to the Password Reminder page and enter your e-mail address. A message will be returned with your CERA.com username and password.
Q: Why doesn't my password work?
A: Passwords are Case-Sensitive. Make sure your CAPS LOCK key isn't set.
A: Your login information is usually stored in a Cookies folder. Try deleting your Cookie for CERA.com and re-entering your username and password.
A: If problems persist, contact the CERA Webmaster.
Q: I don't have a username/password. What do I do?
A: If your company is a CERA Client, you can create your own profile. You must provide your COMPANY username/password before you begin. Contact the CERA Webmaster for company information if you do not have a source within your company.
Q: My company is not a CERA Client. How do I gain access to CERA Research?
A: If you would like more information on CERA research, please refer to our Products / Services section. To speak with a CERA representative about our services and/or becoming a client, please contact Michael Maddox.
Q: I'm unsure if my company is a CERA client and I don't know if I have a username/password. What do I do?
A: If you are unsure about your company's client status and/or your username and password, please contact webmaster@cera.com.
E-Mail Notification from CERA / Individual Profile
Through your CERA.com user profile, you have the ability to specify the types of e-mail notifications you would like to receive from CERA based on your interests. With just a few simple clicks, you can edit your password, update your e-mail address or make adjustments to your current set of CERA.com e-mail preferences.
Q: I received an e-mail message from CERA about new research available on CERA.com. How do I access the report?
A: CERA e-mail notifications include an embedded hyperlink to the new piece of content. Click on the link and your web browser will take you directly to the new research on CERA.com. (You will be asked to login to the site if your CERA.com cookie is not on your computer.)
Q: I do not want to receive e-mails from CERA. How do I request that?
A: Users can change e-mail options at any time by logging in to CERA Client Services and clicking on "Update Your Profile." The grid for E-Mail Notification Preferences can be found there. Simply check the notifications you would like to receive from each of your services.
Q: How do I access and/or edit my current profile?
A: Go to www.cera.com and click on the "Edit Your Profile" link located near the top left corner of the home page. You will be sent to a page where you may update your personal information. To confirm your changes, press Continue at the bottom of the page.
Downloading Files
Q: I cannot view a PDF file from the website. What do I do?
A: You must have Adobe's Acrobat or Acrobat Reader, which can be downloaded from Adobe's website.
A: In some cases, the size of the file can prevent your web browser from properly opening a file. Try downloading the PDF file directly to your computer by right-clicking on the link of the PDF and specifying a location on your computer where the file should be saved.
Q: I would like to view an Excel file but do not have Microsoft Excel/Office on my computer. What do I do?
A: CERA tables are created in Microsoft Excel. Users of older versions of Excel and non-Excel users can use a free utility called "Excel Spreadsheet Viewer" that allows anyone to view and print Excel spreadsheets on their computer. Simply download the program from Microsoft's website and follow the installation instructions.
Multimedia Conference Calls
Q: When I'm watching a multimedia conference call, sometimes the slides don't advance with the presentation. What do I do?
A: Before you log into a conference, clear your browser's cache. On the Tools menu in Internet Explorer, click Internet Options. Click the General tab. Under History, change the number of days that the History list keeps track of your pages. To empty the History folder, click Clear History. This will temporarily free up disk space on your computer.
Be sure that you are connecting at a minimum speed of 56K, close all applications other than your browser, and disable your screen saver.
Q: I can't log on to the presentation. What do I do?
A: Be sure that your corporate firewall is java enabled. Verify this with your help desk. Verify that you have the correct URL, meeting ID, and meeting key. This information is available to you in the CERA Conference Call notification email or on cera.com under the Advisory Service's Conference Call page. If you have taken all of these precautions and are still unable to log in 30 minutes prior to start time, please dial into the audio portion of the call 15 minutes prior to start time and press *0 (in the US) for technical assistance.
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